Automate Customer Requests with the Combined Power of RPA & Virtual Assistants

BluePrism combines Robotic Process Automation (RPA) and Haptik’s AI technology in a chatbot interface that caters to users with the information and resources they need, using everyday language they’re familiar with.

Elevating User Experiences with Blue Prism + Haptik

  • Deliver an omnichannel experience with Facebook Messenger, WhatsApp, SMS, Microsoft Teams, Skype, Viber, and others.
  • Accelerate your time-to-value with 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.
  • Own the entire user experience with zero-coding using Haptik’s drag & drop Conversation Studio to create user-friendly conversations in over 8+ languages.
  • Seamlessly connect with any enterprise application to trigger RPA processes from chat and route-specific tasks to human agents based on predefined rules.

 

About Haptik

Haptik powers Intelligent Virtual Assistants (IVA) that transform your customer experience, while increasing revenue and reducing costs. With over 145+ implementations in 6 countries, Haptik has powered more than 3 billion customer interactions with an average growth rate of 300% y-o-y growth since 2017.

Shape the New Era of Customer Service with Generative AI

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