Elevating User Experiences with Blue Prism + Haptik
- Deliver an omnichannel experience with Facebook Messenger, WhatsApp, SMS, Microsoft Teams, Skype, Viber, and others.
- Accelerate your time-to-value with 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.
- Own the entire user experience with zero-coding using Haptik’s drag & drop Conversation Studio to create user-friendly conversations in over 8+ languages.
- Seamlessly connect with any enterprise application to trigger RPA processes from chat and route-specific tasks to human agents based on predefined rules.
Haptik powers Intelligent Virtual Assistants (IVA) that transform your customer experience, while increasing revenue and reducing costs. With over 145+ implementations in 6 countries, Haptik has powered more than 3 billion customer interactions with an average growth rate of 300% y-o-y growth since 2017.