AI Recommendations

A new way of understanding your user queries!

Learn | Understand | Take Action

How it works

Optimizing CX is never-ending and requires dedicated manual time and effort. With AI Recommendations you learn from actionable insights and understand exactly what's happening across user conversations to improve IVA's performance.

Learn more about it

Benefits of using AI Recommendations:

  • No longer manually analyse a tiny percentage of your conversations - gain complete visibility into all conversations
  • Ease in evaluating customer experience and determining areas for improvement & actions needed to improve CSAT

 

Intuitive data visualization to help you find new use-cases and topics - better understand the voice of the customer

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Start your conversational commerce journey with Haptik

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