AI Recommendations

A new way of understanding your user queries!

Learn | Understand | Take Action

How it works

Optimizing CX is never-ending and requires dedicated manual time and effort. With AI Recommendations you learn from actionable insights and understand exactly what's happening across user conversations to improve IVA's performance.

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Benefits of using AI Recommendations:

  • No longer manually analyse a tiny percentage of your conversations - gain complete visibility into all conversations
  • Ease in evaluating customer experience and determining areas for improvement & actions needed to improve CSAT


Intuitive data visualization to help you find new use-cases and topics - better understand the voice of the customer

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