Virtual Assistants built today are expected to not just help with frequently asked questions but actually furnish end to end query resolution. In order to be able to provide a holistic & unified experience to end-users, virtual assistants need to be able to carry out these tasks instead of guiding the user or providing a DIY manual.

For a company to remain agile, engineers have access to multiple servers across various environments. This helps people be more independent and reduce dependencies on other teams. While this is helpful, it is important to have checks and controls in place that will prevent people from abusing this.

At Haptik, thus far, we’ve developed Conversational AI solutions for a number of enterprises across sectors. Most of the bots we have developed so far have custom use cases which require API integrations. There are some use cases where the bot response is completely dependent on the user input.