Integrate AI-driven IVR with Contact Centers to interact with customers naturally via voice to resolve queries faster
Menu-based traditional IVRs solutions at Contact Centers no longer meet the raising standards of customer satisfaction
Customers often directly connect to a Live Agent or drop off leading to longer query resolution time and increase cost for businesses
Customer Abandonment after poor IVR experience
Customers repeat themselves on IVR calls
Average Wait Time for phone support
Easily integrate Conversational IVR with your existing Contact Center software and automate answering majority of customer queries in natural language using Haptik's cutting-edge NLP and conversation flow capabilities
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