Empower your customers to literally "talk" to your brand by combining the power of our Voice AI and your Contact Center. Encourage natural and free-flowing conversations that help you satisfy more customers at lesser costs.
Organizations report having calls as an active channel
calls are made to contact centers every year
calls to contact centers go unresolved
Average wait time for phone support
Make your customer service hassle-free by using a virtual assistant that can easily talk to your customers & understand their natural language. Integrate Haptik with your existing contact center to resolve customer queries & increase satisfaction.
Be available to customers 24 x 7 x 365, without any wait times
Simplify complex support experience; replace touch-tone interactions with natural voice
Increase agent satisfaction by making them focus on complex queries & automating simpler ones
When your customers get the flexibility of having free-flowing conversations with your brand, just like in any other human interaction - your customer experience instantly improves.
Haptik uses Microsoft Azure’s Speech-to-text & Text-to-speech capabilities; for unmatched voice accuracy
Customize the accent and voice of the responses as per the brand needs
Ability to improve voice recognition with call recordings and training for industry-specific words
Transform your contact center from a cost center to a cost saver by handling more & more conversations via automation and transferring calls to agents only when required.
Improve First Contact Resolution, CSAT & NPS by providing speedy resolution of customer queries with consistency & accuracy
Increase cost-efficiency by one-eighth cost/call as compared to traditional IVRs
Reduce call abandonment rates
Improve agent efficiency and avoid extra manpower costs