Enhance CX with Conversational IVR


Integrate AI-powered IVR with Contact Centers to interact with customers naturally via voice to resolve queries faster

Traditional IVR: The Hard Truth  

Menu-based traditional IVRs solutions at Contact Centers no longer meet the raising standards of customer satisfaction
Customers often directly connect to a Live Agent or drop off leading to longer query resolution time and increase cost for businesses

%

Customer Abandonment after poor IVR experience

%

Customers repeat themselves on IVR calls

min

Average Wait Time for phone support

Introducing Conversational IVR with Ready-To-Use Integrations

Easily integrate AI-powered IVR with your existing Contact Center software and automate answering majority of customer queries in natural language using Haptik's cutting-edge NLP and conversation flow capabilities

 

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Grow your ROI with Conversational IVR

Provide AI-powered IVR to your Customers and help them easily find the information they need cost effectively
CSATNPS-min

Improve CSAT & NPS 

 

Speedy resolution of customer queries with accuracy and consistency

Handle more-min

Handle more conversations

 

Increase number of queries that can be contained via automation 

NLU-min-2

Understand Natural Language

 

Converse with callers naturally to cater their requirements 

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Increase Cost-efficiency

 

One-eighth cost/call w.r.t traditional IVR-Agent interaction

Increase Customer Satisfaction

  • Boost Net Promoter Score (NPS) with Conversational IVR by maintaining high First Call Resolution (FCR) rate
  • Interactive and inclusive experience for customer delight
  • Repetition of information from customer is not required

Improve Cost Efficiency

  • With automation reduce manpower cost associated w.r.t. live agents requirement to handle customer calls 
  • Handle larger call volumes without human intervention at a fraction of cost making the solution scalable and economical 

Powering Customer
Self-service

  • With adoption of the likes of Alexa & Google Home, customers lookout for intuitive ways to communicate with businesses
  • Customers value an engaging self-service option that offers fast and precise answers