Smart Skill: Telecom

View Past Bills


The Smart Skill will help users view their previous bills.

 

 

view-past-bills

Capabilities

  • The IVA will be trained to help users view their previous bills.
  • The IVA will first verify the user.
  • The user will enter the month and year for which the bill is needed.
  • The IVA will fetch the details of the last bills via the GET PREVIOUS BILL API.
  • The IVA can also email the previous bills via the SEND BILL API.

APIs Needed

GET PREVIOUS BILL API

Request

Unique user id, month and year

{
"user_id": "USRID123",
"month": "April",
"year": "2020"
}

Response

Response will be details of the bill

{
"bill_no": "12344",
"bill_amount": "",
"due_date": "",
"bill_status": "overdue"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.