Smart Skill: Telecom

Recommend a Data Plan

The Smart Skill will help the user pick a data plan.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to recommend data plans to the user.
The user will select options like data size, price, etc.
The IVA will recommend data plans via the GET DATA PLANS API

APIs Needed

GET DATA PLANS API

Request

Unique ID of User

{
"user_id":"USRID123"
}

Response

Response will contain the list of recommended data plans for the User


                                 {
"user_id":"USRID123",
"data_plans":[
{
"plan_id":"PID123",
"plan_name":"abc"
}
]
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.