Smart Skill: Telecom

Network Speed Test

The Smart Skill will help users conduct a speed test to check their network connectivity.
network-speed-test

Capabilities

  • The IVA will be equipped to help users check their network speed.
  • The IVA will first verify the user.
  • The IVA will check the speed of the network via the DIAGNOSTIC API.

APIs Needed

DIAGNOSTIC API

Request

Unique user id and the phone number for which the speed needs to be checked

{
"user_id": "USRID123",
"phone_no": "1234567890"
}

Response

Response will be phone number and speed of network

{
"phone_no": "1234567890",
"download_speed": "20Mbps",
"upload_speed": "7Mbps"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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