Smart Skill: Telecom

Check Sim Order Status

The Smart Skill will help users check the status of the sim card ordered and share an update.
check-sim-order-status

Capabilities

  • The IVA will help the user to check the order status of the new sim card ordered.
  • The IVA will first fetch the active orders via the GET ORDER API.
  • The user can then proceed by selecting a specific order.
  • The IVA will retrieve the status of the order via the TRACK ORDER API.
  • The order details can be fetched with the help of any unique identifier as well Order Id, tracking id, phone number.

APIs Needed

GET DATA PLANS API

Request

Unique ID of User

{
"user_id":"USRID123"
}

Response

Response will contain the List of recommended data plans for the User

"Success:
{
"user_id":"USRID123",
"orders":[
{
"order_id": "ORDR123",
"order_created_date": "23-06-2019",
},
{
"order_id":"ORDR345",
"order_created_date":"25-06-2019"
}
]
}

TRACK ORDER API

Request

Order id of the order

 

{
"order_id": "1234"
}

Response

Response will be the status of the order along with created data and when was status updated

{
"order_id": "ORDR123",
"order_created_date": "23-06-2019",
"order_status": "delivered",
"last_updated": "25-06-2019"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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