Smart Skill: Telecom

Check Porting Status

This Smart Skill will help users retrieve the status of their number porting process.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to check the status of the user’s number porting request.
After authenticating the user, the IVA will fetch the status of the porting request via the GET PORTING STATUS API.

APIs Needed

GET PORTING STATUS API

Request

Unique user id

{ 
"user_id": "USRID123" 
}

Response

Response will be status of porting which can be in-progress, completed


                                 { 
"user_id": "1234",
"porting_status": "in progress"
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.