Smart Skill: Telecom

Check Outstanding Payment

This Smart Skill will display the outstanding payments of the user.

check outstanding payment

Capabilities


  • The IVA will be equipped to display the pending payment status of the user.
  • After authenticating the user, the IVA will fetch outstanding payments of the user via the GET OUTSTANDING PAYMENT API.

APIs Needed

GET OUTSTANDING PAYMENT API

Request

Unique ID of User

{
"user_id": "USRID123"
}

Response

Response will contain list of all outstanding payments for the user

{
"user_id":"USRID123",
"outstanding_payments":[
{
"invoice_id":"PID123",
"amount":123,
"due_date":22/06/2020
}
]
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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