Smart Skill: Telecom

Check Balance 

The Smart Skill will help the user to check their prepaid balance.
check-balance

Capabilities

  • The IVA will be trained to show the users their data and talktime usage details.
  • After authenticating the user, the IVA will fetch the user’s data and talktime usage via the GET BALANCE DATA API and GET BALANCE TALKTIME API


Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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