Smart Skill: Insurance

View Premium Due Details

This Smart Skill will help the user retrieve the details about their premium.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The user can enquire about premium due details on the IVA.
After authenticating the user, the IVA will showcase all the policies of the user via the GET POLICY API.
The user can then select the policy for which the premium due details are required.
The IVA will display the policy name, premium due date, premium amount via the GET PREMIUM DETAILS API.

APIs Needed

GET POLICY API

Request

Unique Account ID of the user

{
"account_id": "1234ABCD"
}

Response

Success response:
List of all the policies mapped to the account_id


                                 {
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}

GET PREMIUM DETAILS API

Request

Policy number

{
"policy_no": "1234"
}

Response

Success response:
Display the policy name, premium due date, premium amount


                                 {
"policy_name": "Term plus",
"premium_duedate": "12-09-2020",
"premium_amount": "7500"
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.