Smart Skill: Insurance

Retrieve a Quote

This Smart Skill will help the user retrieve a previously created premium quote.

retrieve-a-quote

Capabilities


  • The prospective user already has a pre-existing quote.
  • The user will turn to the IVA to retrieve the quote.
  • The IVA will ask the user for a reference id/unique identifier.
  • The IVA will then display the retrieved quote to the user via the GET EXISTING QUOTE API

APIs Needed

GET EXISTING QUOTE API

Request

Unique ID of existing quote

{
"quote_id":"QID123"
}

Response 

Quote details as per given quote ID

{
"quote_id":"QID123",
"quote_value":123,
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.