Smart Skill: Insurance
This Smart Skill will help the user to request a copy of the policy.
GET POLICY API
Request
Unique Account ID of the user
{
"account_id": "1234ABCD"
}
Response
Success response:
List of all the policies mapped to the account_id
{
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}
GENERATE POLICY COPY API
Request
Policy number
{
"policy_no": "1234"
}
Response
Success response:
URL of the policy pdf/jpg
{
"file_url":
}
SEND POLICY API
Request
Policy number
{
"policy_no": "1234"
}
Response
Success response:
message stating that email has been sent to the customer
Failure response:
message stating that we are facing some technical issues, unable to send email
Success:
{
"response": "success",
"response_message": "Email has been sent to your registered email address",
}
Failure:
{
"response": "failure",
"response_message": "Currently, we are facing some technical issue. Please try again later.",
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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