Smart Skill: Insurance

Request for Policy Renewal

This Smart Skill will help the user raise a request for the renewal of their policy.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The user can raise a request for the renewal of their policy on the IVA.
After authenticating the user, the IVA will showcase all the policies of the user via the GET POLICY API.
The user can then select the policy they would like to renew.
The IVA will display the unique renewal link via the RENEW POLICY API.

APIs Needed

Get Available Slots API

Request

Unique Account ID of the user

{ 
"account_id": "1234ABCD"
}

Response

Success response:
List of all the policies mapped to the account_id


                                 {
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}

RENEW POLICY API

Request

Policy number

{ 
"policy_no": "1234" 
}

Response

Success response:
Show renewal link


                                 {
"renewal_link":  
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.