Smart Skill: Insurance

Policy Payments

This Smart Skill will help the user to make payments for their policies.

policy-payment

Capabilities


  • The IVA will support policy payments.
  • After authenticating the user, the IVA will showcase all the policies of the user via the GET POLICIES API.
  • The user can then select the policy they want to make a payment for.
  • The IVA will display the payment link unique to the user via a GET PAYMENT LINK API

APIs Needed

GET POLICIES API

Request

Unique ID of User

 

{
"user_id":"USRID123"
}

Response

Success Scenario:

List of policies associated with the User

{
"user_id":"USRID123",
"policies":[
{
"policy_id":"PLC1",
"policy_name":"PLC NAME 1"
}
]
}

GET PAYMENT LINK API

Request

Unique ID of User
ID of Policy

 

 

 

 

{
"user_id":"USRID123",
"policy_id":"PLC1"
}

Response :

Success:

URL of pdf/img of the Provisional Tax Certificate

Failure:
Invalid User ID
Invalid Policy ID

{
"payment_link":"[PAYMENT LINK URL]"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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