Smart Skill: Insurance
This Smart Skill will allow the User to fetch Bonus Value for a Policy or get it sent via Email
GET POLICIES API
Request
Unique ID of User
{
"user_id":"USRID123"
}
Response
Success Scenario:
List of policies associated with the User
{
"user_id":"USRID123",
"policies":[
{
"policy_id":"PLC1",
"policy_name":"PLC NAME 1",
...
},
...
]
}
GET BONUS VALUE API
Request
Unique ID of User
ID of Policy
{
"user_id":"USRID123",
"policy_id":"PLC1"
}
Response
Success Scenario:
Bonus Value of Policy
Failure:
Invalid User ID
Invalid Policy ID
{
"bonus_value":"2323"
}
SEND POLICY STATEMENT API
Request
Unique ID of User
ID of Policy
{
"user_id":"USRID123",
"policy_id":"PLC1"
}
Request
Confirmation of successful operation. In case of error, API should respond with error reason.
Success
{
"status":"success"
}
Error
{
"status":"error",
"error_reason":""
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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