Smart Skill: Insurance

Get Bonus Value/Statement

This Smart Skill will allow the User to fetch Bonus Value for a Policy or get it sent via Email

get bonus value statement

Capabilities


  • The IVA will be equipped to the share the policy bonus value.
  • After authenticating the user, the IVA will showcase all the policies of the user via the GET POLICIES API.
  • The user can then select the policy for which the bonus value is required.
  • The IVA will display the bonus value to the user in text/image/pdf format via the GET BONUS VALUE API.
  • The IVA can also email the bonus value to the registered email address via the SEND POLICY STATEMENT API.

APIs Needed

GET POLICIES API

Request

Unique ID of User

 

{
"user_id":"USRID123"
}

Response

Success Scenario:

List of policies associated with the User

{
"user_id":"USRID123",
"policies":[
{
"policy_id":"PLC1",
"policy_name":"PLC NAME 1",
...
},
...
]
}

GET BONUS VALUE API

Request

Unique ID of User
ID of Policy

 

 

 

{
"user_id":"USRID123",
"policy_id":"PLC1"
}

Response

Success Scenario:

Bonus Value of Policy

Failure:

Invalid User ID
Invalid Policy ID

{
"bonus_value":"2323"
}

SEND POLICY STATEMENT API

Request

Unique ID of User
ID of Policy

{
"user_id":"USRID123",
"policy_id":"PLC1"
}

Request

Confirmation of successful operation. In case of error, API should respond with error reason.

Success
{
"status":"success"
}
Error
{
"status":"error",
"error_reason":""
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

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