Smart Skill: Insurance

Get Bonus Value/Statement

This Smart Skill will allow the User to fetch Bonus Value for a Policy or get it sent via Email

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to the share the policy bonus value.
After authenticating the user, the IVA will showcase all the policies of the user via the GET POLICIES API.
The user can then select the policy for which the bonus value is required.
The IVA will display the bonus value to the user in text/image/pdf format via the GET BONUS VALUE API.
The IVA can also email the bonus value to the registered email address via the SEND POLICY STATEMENT API.

APIs Needed

GET POLICIES API

Request

Unique ID of User

{
  "user_id":"USRID123"
}

Response

Success Scenario:

List of policies associated with the User


                                 {
"user_id":"USRID123",
"policies":[
  {
    "policy_id":"PLC1",
    "policy_name":"PLC NAME 1",
    ...
  },
  ...
]
}

GET BONUS VALUE API

Request

Unique ID of User
ID of Policy

{ 
  "user_id":"USRID123", 
  "policy_id":"PLC1" 
}

Response

Success Scenario:

Bonus Value of Policy

Failure:

Invalid User ID
Invalid Policy ID


                                 {
   "bonus_value":"2323"
}

SEND POLICY STATEMENT API

Request

Unique ID of User
ID of Policy

{
  "user_id":"USRID123",
  "policy_id":"PLC1"
}

Request

Confirmation of successful operation. In case of error, API should respond with error reason.


                                 Success 
{
  "status":"success"
}
Error
{
  "status":"error",
  "error_reason":""
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.