Smart Skill: Insurance

Nearby Repair Facility

This Smart Skill will be able to help the users find a repair facility near to their location.

chatbot

Capabilities


  • The IVA will be trained to help the user find a repair facility based on their location preference.
  • The IVA will ask the user to enter their location like city name, pincode, lat/long etc.
  • The IVA will display the list of repair facilities near the user’s location via the FIND REPAIR FACILITIES BY LOCATION API.

APIs Needed

FIND REPAIR FACILITY BY LOCATION API

Request:

Location of the User - pincode OR lat/long

{
"pincode":560019,
"location":{
"lat":34.4556,
"long":45.67878
}
}

Response:

List of repair facilities near location

{
"repair_facilities":[
{
"facility_id":"A123",
"facility_address":"AA"
},
...
]
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.