Smart Skill: Insurance

Find Nearby Agent

This Smart Skill will help the user in locating an insurance agent close to their location.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be trained to help the user find an agent based on their location preference
The IVA will ask the user to enter their location like city name, pincode, or send their location using the geo-location feature
The IVA will display the list of top agents near the inputted location via the FIND AGENT BY LOCATION API

APIs Needed

FIND AGENT BY LOCATION API

Request

Location of the User - pincode OR lat/long

{ 
"pincode":560019, 
"location":{ 
  "lat":34.4556, 
  "long":45.67878 
  } 
}

Response

List of Agents near location


                                 { 
"agents":[ 
  { 
  "agent_id":"A123", 
  "agent_name":"AA" 
  }, 
  ... 
  ] 
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.