Smart Skill: Insurance 

Find Nearby Agent

This Smart Skill will help the user in locating an insurance agent close to their location.

find-nearby-agent-flow

Capabilities


  • The IVA will be trained to help the user find an agent based on their location preference
  • The IVA will ask the user to enter their location like city name, pincode, lat/long etc.
  • The IVA will display the list of top agents near the inputted location via the FIND AGENT BY LOCATION API

APIs Needed

FIND AGENT BY LOCATION API

Request

Location of the User - pincode OR lat/long

{
"pincode":560019,
"location":{
"lat":34.4556,
"long":45.67878
}
}

Response

 List of Agents near location

{
"agents":[
{
"agent_id":"A123",
"agent_name":"AA"
},
...
]
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.