Smart Skill: Insurance
This Smart Skill will help the user find an insurance plan as per their requirements.
GET INSURANCE PLAN API
Request
Category of Insurance
{
"category":"life_insurance"
}
Response
Success:
List of Insurance Policies based on category
{
"insurance_policies": [
{
"policy_name":"ABC",
"policy_premium":3434
}
]
}
CREATE LEAD API
Request:
Details of Lead like user name, email id and phone number
{
"user_name":"ABC",
"email":"abc@abc.com",
"phone_number":"9876543210"
}
Response
Confirmation of successful operation. In case of error, API should respond with error reason.
Success
{
"status":"success"
}
Error
{
"status":"error",
"error_reason":""
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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