Smart Skill: Insurance
This Smart Skill will help the user to file their insurance claim.
GET POLICY API
Request
Unique Account ID of the user
{
"account_id": "1234ABCD"
}
Response
Success response:
List of all the policies mapped to the account_id
{
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}
REPORT CLAIM API
Request
ID of Policy
Claim Reason
{
"policy_id":"PID123",
"claim_reason":"asdf"
}
Response
Ticket ID for successful claim request.
{
"ticket_id":"TID123"
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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