Smart Skill: Insurance 

File a Claim

This Smart Skill will help the user to file their insurance claim.

file-a-claim-flow

Capabilities


  • The user can report a claim on the IVA.
  • After authenticating the user, the IVA will showcase the user’s policies via the GET POLICIES API
  • The user then selects a policy to report the claim against.
  • The IVA will further ask the user to share the claim reason.
  • The IVA will then file a claim request and share the ticket id with the user via the REPORT CLAIM API

APIs Needed

GET POLICY API

Request

 Unique Account ID of the user

 

{
"account_id": "1234ABCD"
}

Response

Success response:
List of all the policies mapped to the account_id

{
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}

REPORT CLAIM API

Request

ID of Policy
Claim Reason

{
"policy_id":"PID123",
"claim_reason":"asdf"
}

Response

 Ticket ID for successful claim request.

 

{
"ticket_id":"TID123"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

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