Smart Skill: Insurance

File a Claim

This Smart Skill will help the user to file their insurance claim.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The user can report a claim on the IVA.
After authenticating the user, the IVA will showcase the user’s policies via the GET POLICIES API
The user then selects a policy to report the claim against.
The IVA will further ask the user to share the claim reason.
The IVA will then file a claim request and share the ticket id with the user via the REPORT CLAIM API

APIs Needed

GET POLICY API

Request

Unique Account ID of the user

{ 
"account_id": "1234ABCD" 
}

Response

Success response:
List of all the policies mapped to the account_id


                                 { 
"policy":[ 
{ 
"policy_name": "Term plus", 
"policy_no": "1234" 
}, 
{ 
"policy_name": "Wealth plus", 
"policy_no": "2345" 
} 
] 
}

REPORT CLAIM API

Request

ID of Policy
Claim Reason

{ 
"policy_id":"PID123", 
"claim_reason":"asdf" 
}

Response

Ticket ID for successful claim request.


                                 { 
"ticket_id":"TID123" 
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.