Smart Skill: Insurance

File a Claim

This Smart Skill will help the user to file their insurance claim.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The user can report a claim on the IVA.
After authenticating the user, the IVA will showcase the user’s policies via the GET POLICIES API
The user then selects a policy to report the claim against.
The IVA will further ask the user to share the claim reason.
The IVA will then file a claim request and share the ticket id with the user via the REPORT CLAIM API

APIs Needed

GET POLICY API

Request

Unique Account ID of the user

{ 
"account_id": "1234ABCD" 
}

Response

Success response:
List of all the policies mapped to the account_id


                                 { 
"policy":[ 
{ 
"policy_name": "Term plus", 
"policy_no": "1234" 
}, 
{ 
"policy_name": "Wealth plus", 
"policy_no": "2345" 
} 
] 
}

REPORT CLAIM API

Request

ID of Policy
Claim Reason

{ 
"policy_id":"PID123", 
"claim_reason":"asdf" 
}

Response

Ticket ID for successful claim request.


                                 { 
"ticket_id":"TID123" 
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.