Smart Skill: Insurance
This Smart Skill will help the user with the status of their policy.
GET POLICY API
Request:
Unique Account ID of the user
{
"account_id": "1234ABCD"
}
Response:
Success response:
List of all the policies mapped to the account_id
{
"policy":[
{
"policy_name": "Term plus",
"policy_no": "1234"
},
{
"policy_name": "Wealth plus",
"policy_no": "2345"
}
]
}
GET POLICY STATUS API
Request
Policy number
{
"policy_no": "1234"
}
Response:
Success response:
Status of the policy which will can be active or inactive
{
"status":"active"
}
{
"status":"inactive"
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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