Smart Skill: Insurance

Calculate Premium

This Smart Skill will help the user understand the payable premium by generating a premium quote for a policy.

calculate-premium-flow

Capabilities

  • The prospective user can turn to the IVA for a Quote.

  • The IVA will ask the user relevant data inputs such as DOB, Plan type, Smoking Habits, Annual Income, Sum Assured, etc.

  • The IVA will then share the quote/premium with the user via the GENERATE QUOTE API.

  • The user will also have the option to save the quote/premium for future usage.

APIs Needed

GENERATE QUOTE API

Request

 All Details needed to generate a quote

{
"user_name":"ABC",
"dob":"22/5/1980",
}

Response

 Generated quote as per given user details

{
"quote_id":"QID123",
"quote_value":123,
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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