Smart Skill: Financial Lending

View my Mini Statement

This Smart Skill will help the user with the mini statements of their account

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to assist the user with their account statements
The IVA will first verify the users account
The IVA will then fetch the users account details via the GET ACCOUNT DETAILS API
Then the IVA will share a mini statement with the user via the SHARE MINI STATEMENT API

APIs Needed

Unique request ID

Request

Unique request ID

{ 
 "user_id": "USRID123" 
 }

Response:

Response will be the user account details


                                 { 
"account_name": "abc", 
"account_number": "7531357943", 
"account_balance": "25364" 
}

SHARE MINI STATEMENT API

Request

Account Details and user email ID

{ 
"account_name": "abc", 
"account_number": "7531357943". 
"account_balance": "Rs. 25364", 
"email": "xyz@gmail.com" 
}

Response

Response will be the status of the request


                                 Success 
{ 
"status": "success" 
} 
Error 
{ 
"status": "failed" 
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.