Smart Skill: Financial Lending

Upload Documents

This Smart Skill will help users upload their documents required to process their request

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to process the users documents for their loan application
The IVA will first collect the users Application Number
The IVA will then collect the required documents like PAN, Aadhar Card, Birth Certificate
The IVA will process these documents via the UPLOAD DOCUMENTS API

APIs Needed

UPLOAD DOCUMENTS API

Request:

Unique user id

{ 
  "user_id": "USR123" 
}

Response:

List of Available Slots


                                 Success 
 { 
"status": "success" 
} 
Error 
{ 
"status": "failed" 
}

APIs Needed

Get Available Slots API

Request:

ID if user to check available Slots for

{
"slots" : [
{
"slot_date": "22/06/2020",
"slot_time": "4pm - 5pm"
},
{
"slot_date": "23/06/2020",
"slot_time": "9am - 10am"
}

Request:

ID if user to check available Slots for


                                 {
"slots" : [
{
"slot_date": "22/06/2020",
"slot_time": "4pm - 5pm"
},
{
"slot_date": "23/06/2020",
"slot_time": "9am - 10am"
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.