Smart Skill: Financial Lending

Update Profile information

This Smart Skill will help the user update the information on their profile

update-profile-info-flow

Capabilities


  • The IVA will be trained to update the user’s profile detail
  • The IVA will first verify the user’s account
  • The IVA will then establish which details the user would like to change like phone number, email, address
  • The IVA will collect the required details to be updated and process the request via the UPDATE USER DETAILS API.

APIs Needed

UPDATE USER DETAILS

Request

User ID and details to be updated

{
"user_id": "USRID123",
"phone_number": "9876543212",
"new_email": "abc@gmail.com"
}

Response

 Response will be the status of the updation of the user details

Success
{
"status": "success"
}
Error
{
"status": "failed"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.