Smart Skill: Financial Lending

Talk to our home loan expert

This Smart Skill will help the users connect to an home loan expert

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to assist users with their request to talk to a home loan expert
The IVA will ask the user relevant data inputs such as name, phone number, required loan amount, loan tenure etc.
The IVA will then generate a lead via the CREATE LEAD API.

APIs Needed

CREATE LEAD API.

Request

User details such as name, phone number, required loan amount, loan tenure etc

{ 
"user_name": "abc", 
"phone_number": "9876543216", 
"loan_amount": "50000", 
"tenure": "48" 
}

Response

Response will be the users credit score


                                 Success 
{ 
"status": "success" 
} 
Error 
{ 
"status": "failed" 
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.