Smart Skill: Financial Lending

Mortgage Rates

This Smart Skill will help the user with the applicable mortgage rates

mortgage-rates-flow

Capabilities


  • The prospective user can turn to the IVA for applicable Mortgage Rates.
  • The IVA will ask the user relevant data inputs such as name, phone number, required mortgage amount, mortgage tenure etc.
  • The IVA will then share the mortgage rates with the user via the SHARE MORTGAGE RATES API
  • The user will also have the option to save these details for future usage.

APIs Needed

SHARE MORTGAGE RATES API

Request: User details such as name, phone number, required mortgage amount, mortgage tenure

{
"user_name": "abc",
"phone_number": "9876543216",
"mortgage_amount": "300000",
"tenure": "60"
}
Response: Response will be the mortgage rates
{
"tenure": "60",
"interest_rate": "3.375%",
"monthly_payments": "$383.20"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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