Smart Skill: Financial Lending 

Loan Application Status

This Smart Skill will help the user to track the status of their loan application.

loan-application-status

Capabilities


  • The IVA will be equipped to help the user with the status of their loan application
  • The IVA will first verify the user’s account
  • The IVA will then collect the application number and fetch the status via the FETCH LOAN STATUS API

APIs Needed

FETCH LOAN STATUS API

Request: Unique request ID

{
"user_id": "USRID123"
}

Response: Response will be the status of the loan application

{
"loan_status": "In Progress"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.