Smart Skill: Financial Lending

How to Apply for new loan

This Smart Skill will help the user to apply for a new loan.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to assist the user with applyling for a new loan
The IVA will then collect the user’s information like name, email, and phone number, required loan amount, loan tenure
The IVA will then process the application via the NEW LOAN APPLICATION API

APIs Needed

NEW LOAN APPLICATION API

Request

User details such as name, email, phone number, loan amount and loan tenure

{
"user_name": "abc",
"phone_number": "9876543216",
"email": "xyz@gmail.com",
"loan_amount": "5000000",
"loan_tenure": "60"
}

Response

Response will be the status of the application submission


                                 Success
{
"status": "success"
}
Error
{
"status": "failed"
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.