Smart Skill: Financial Lending 

Eligibility Calculator

This Smart Skill will help the users know their eligibility to apply for a new loan

eligibility-calculator-flow

Capabilities


  • The prospective user can turn to the IVA to check their eligibilty to apply for a new loan
  • The IVA will ask the user relevant data inputs such as name, email, and phone number, current income, required loan amount
  • The IVA will then check the users eligibilty via the ELIGIBILITY CALCULATOR API

APIs Needed

ELIGIBILITY CALCULATOR API

Request: User details such as name, email, phone number, current income, required loan amount

{
"user_name": "abc",
"phone_number": "9876543216",
"email": "xyz@gmail.com",
"current_income": "35000",
"loan_amount": "5000000"
}
Response: Response will be the eligibilty status of the user
{
"loan_eligibilty": "Not Eligible"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.