Smart Skill: Financial Lending

Check your credit score

This Smart Skill will help users with their credit score.

check-credit-score-flow

Capabilities


  • The IVA will be equipped to assist the user with their credit score
  • The IVA will first collect the user’s information like name, email, phone number, current income, existing loan amounts
  • The IVA will then fetch the credit score for the user with the GET CREDIT SCORE API

APIs Needed

GET CREDIT SCORE API

Request: User details such as name, email, phone number, current income, existing loan amounts

{
"user_name": "abc",
"phone_number": "9876543216",
"email": "xyz@gmail.com",
"current_income": "65000",
"current_loan_amount": ""
}
Response: Response will be the users credit score
{
"credit_score": "785"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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