Smart Skill: eCommerce/Retail

Track Order

The Smart Skill will check the user’s order status and share an update.

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be trained to showcase the user’s order status.
The IVA will first fetch the list of active orders via the GET ORDER API.
The user can then proceed by selecting a specific order.
The IVA will then retrieve the status of the selected order via the TRACK ORDER API.
The order details can be fetched with the help of any unique identifier as well – Order Id, tracking id, phone number.

APIs Needed

TRACK ORDER API

Request

ID of Order to track

{
"order_id": "ORD123"
}

Response

Order tracking details. Can include details in API response or provide link to external tracking page.


                                 {
"order_id":"ORD123",
"order_status":"shipped",
"order_tracking_id":"TRK234",
"shipped_via":"dtdc",
"tracking_url":""
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.