Smart Skill: Ecommerce/Retail

Request for Invoice Copy


The Smart Skill will trigger an invoice copy for the customer on the IVA or via an email.

 

 

request-invoice-copy

Capabilities

  • The user can raise a request for an invoice copy on the IVA
  • The IVA will first showcase the user’s orders via the GET ORDER LIST API.
  • The user can then select the order for which the invoice has to be triggered.
  • The IVA will display the invoice copy to the user in a pdf/jpg format via a GENERATE INVOICE API.
  • The IVA can also email the invoice to the registered email address via a SEND INVOICE API

APIs Needed

GET INVOICE API

Request

ID of user to fetch list of Orders for.

{
"user_id": "USR123"
}

Response

List of all orders belonging to this user

{
"orders": [
{
"order_id": "ORDR123"
},
{
"order_id": "ORDR123"
}
]
}

GENERATE INVOICE API

Request

Unique User Identifier (User ID, Phone Number, Email ID etc)

Unique Order Identifier

{
"user_id": "USRID123",
"order_id": "ORDERID123"
}

Response

Success Scenario:
URL of Invoice copy that user can click to download

{
"user_id": "USRID123",
"order_id": "ORDERID123",
"invoice_link": "link"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.