Smart Skill: Ecommerce and Retail

Replacement Request

The Smart Skill will initiate the user’s request to replace a product.

 

 

replacement-request

Capabilities

  • The user can raise a replacement request via the IVA.
  • The IVA will fetch the list of products eligible for replacement via the GET REPLACEABLE PRODUCTS API.
  • The user will select the product to be replaced.
  • The IVA will initiate the replacement request via the CREATE REPLACEMENT REQUEST API.

APIs Needed

Get Replaceable Products API

Request:
To fetch the list of orders which are eligible for replacement

{
"user_id":"9999999999"
}
Response: All eligible orders found against the user
{
"status_code": 200,
"user_id": "9999999999",
"message": "1 order found for this user",
"orders": [
{
"order_id": "697433",
"product_name": "Tasty Soft Keyboard",
"order_amount": "428.63",
"order_created_date": "23-06-2020",
"order_status": "Delivered",
"valid_till_date": "10-07-2020"
}
]
}

Create Replacement Request API

Request:
To raise a replacement request for the order

{
"user_id": "7777777777",
"order_id": "123456",
"replace_with": "XL",
"reason": "Reason for replacement"
}
Response:
Success: Replacement Request created
{
"status_code": 200,
"status": "SUCCESS",
"ref_id": "564863836",
"message": "Replacement request raised successfully"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.