Smart Skill: eCommerce/Retail

Payment Failure

The Smart Skill will update the user on the orders with failed payments.


  • The IVA will be trained to address payment related queries or concerns.
  • The user informs the IVA that they experienced a payment failure.
  • The IVA will fetch the order for which the payment had failed via the GET PAYMENT FAILED ORDERS.
  • The user will have the option of canceling the order or re-doing the payment.

APIs Needed



ID or user to fetch orders for which payment has failed



List of order for which payment has failed with reason for failure

"orders": [
"order_id": "ORDR123",
"order_status": "payment_failed",
"payment_failure_reason": "Insufficient balance in your card"
"order_id": "ORDR123",
"order_status": "payment_failed",
"payment_failure_reason": "Incorrect PIN"
Pre-Built Integrations

Pre-built Integrations 

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Available on channels 

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