Smart Skill: Ecommerce

Find a Store

The Smart Skill will help the user find nearby stores based on their location preferences

 

 

find-a-store

Capabilities

  • The IVA will be trained to help users find nearby stores
  • The IVA will ask the user to enter their location like city name, pincode, or send their location using the geo-location feature
  • The IVA will display the nearby store details via the FIND STORES API.

APIs Needed

FIND STORES API

Request

The location details of the user - eg. pincode

{
"pincode": "334455"
}

Response

List of Stores near user's location

{
"pincode":"334455",
"stores":[
{
"store_id": "STR123",
"store_name": "STR NAME 1",
"store_address": "12,Str Street, Avn Avenue"
},
{
"store_id":"STR345",
"store_name":"STR NAME 2",
"store_address":"24,Str Street, Avn Avenue"
}
]
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.