Smart Skill: eCommerce/Retail

Check Loyalty Points

This Smart Skill will fetch the user’s loyalty points, expiry date, and balance

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check-loyalty-points-flow

Capabilities


  • The IVA will be equipped to enable users to check their loyalty points
  • The IVA will first verify the user
  • The IVA will then display the user’s loyalty points, expiry date, and transaction history via the GET LOYALTY POINTS API

APIs Needed

GET LOYALTY POINTS API

Request

Unique identifier for User to fetch loyalty points for

 

 

{
"user_id": "USR123"
}

Response

Success: Current available loyalty points for the user

Error Scenarios:
User does not exist
Loyalty program not active for user

Success
{
"status":"success",
"loyalty_points":"221"
}
Error
{ br>"status":"error",
"error_reason":""
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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