Smart Skill: eCommerce/Retail

Book a Slot

The Smart Skill will help the user schedule appointments based on slot availability

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to book appointments/pick up slots for the users.
The IVA will fetch the list of available slots via a GET AVAILABLE SLOTS API
The user will then select a slot based on their preferred date and time.
The IVA will book the appointment for the selected slot via a BOOK SLOT API.

APIs Needed

GET AVAILABLE SLOTS API

Request

ID of user to check available Slots for

{
  "user_id": "USR123"
}

Response

List of Available Slots


                                 {
  "slots": [
    {
      "slot_date": "22/06/2020",
      "slot_time": "4pm - 5pm"
    },
    {
      "slot_date": "22/06/2020",
      "slot_time": "6pm - 7pm"
    },
    {
      "slot_date": "23/06/2020",
      "slot_time": "9am - 10am"
    }
  ]
}

BOOK SLOT API

Request

Slot time and Slot date chosen by User

{
  "slot_date": "22/06/2020",
  "slot_time": "4pm - 5pm"
}

Response

Success Scenario:

- Confirmation of successful slot booking

Error Scenario:

- Chosen Slot Unavailable


                                 Success:
{
  "status": "success"
}
 Error:
{
  "status": "failed",
  "failure_message": "Chosen slot is unavailable"
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.