Smart Flows

E-Commerce/Retails

Accelerate time-to-value with Haptik's field-tested, Smart Skills and seamlessly automate common use cases such as order tracking, cancellations, product replacement, and more.

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Book a Slot

The Smart Skill will help the user schedule appointments based on slot availability

Payment Failure

The Smart Skill will update the user on the orders with failed payments.

Request for Invoice Copy

The Smart Skill will trigger an invoice copy for the customer on the IVA or via an email.

Check Refund Status

The Smart Skill will check the user’s refunds status and share an update.

Cancel Order

The Smart Skill will cancel the user’s active order.

Track Order

The Smart Skill will check the user’s order status and share an update.

Product feedback

The Smart Skill will collect product feedback from the user

Find a Store

The Smart Skill will help the user find nearby stores based on their location preferences

Check Loyalty Points

The Smart Skill will fetch the user’s loyalty points, expiry date, and balance

Coupon Issue

The Smart Skill will be equipped to handle coupon related concerns raised by end users

View Offers

The Smart Skill will show the user all the applicable offers and promotions.

Modify Order – Remove Product

The Smart Skill will edit the user’s active order by removing a product from it.

Replacement Request

The Smart Skill will initiate the user’s request to replace a product.

View Orders

The Smart Skill will display the user’s previous and current order details.