Smart Skill: DTH

View my Pack

This Smart Skill will help users view their current DTH plan.

view-my-pack-details

Capabilities


  • The IVA will be trained to help users view their pack details.
  • The IVA will first verify the user.
  • The IVA will fetch the details of the pack details via the GET PACK DETAILS API.

APIs Needed

Get Available Slots API

Request

unique user account ID

{
"user_id": "USRID123"
}

Response

Response will be the pack details of the user

{
"plan_id": "12344",
"plan_name": "abcd",
"plan_amount": ""
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.