Smart Skill: DTH

View Device Details

This Smart Skill will help the user to check the details of their DTH device

view-device-details-flow

Capabilities


  • The IVA will be equipped help users with their device details
  • The IVA will first verify the user’s account
  • The IVA will then fetch the device details via the CHECK DEVICE DETAILS

APIs Needed

CHECK DEVICE DETAILS

Request: unique user account ID

{
"user_id": "USRID123"
}

Response: Response will be the device details of the user

{
"device_id": "12344",
"device_name": "abcd"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.