Smart Skill: DTH

View Device Details

This Smart Skill will help the user to check the details of their DTH device

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped help users with their device details
The IVA will first verify the user’s account
The IVA will then fetch the device details via the CHECK DEVICE DETAILS

APIs Needed

CHECK DEVICE DETAILS

Request: unique user account ID

{ 
"user_id": "USRID123" 
}

Response: Response will be the device details of the user


                                 { 
"device_id": "12344", 
"device_name": "abcd" 
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.