Smart Skill: DTH

Track my request

This Smart Skill will help users check the status of the requests they have raised

track-my-request-flow

Capabilities

  • The IVA will be equipped to help the user with the status of the request placed

    The IVA will first collect the request ID from the user

    The IVA will then fetch the status associated with the request id via the CHECK REQUEST STATUS API

 

APIs Needed

CHECK REQUEST STATUS API

Request: Unique request ID

{
"request_id": "REQID123"
}

Response: Response will be status of the request

{
"request_id": "REQID1234",
"request_name": "new connection",
"request_status": "in progress"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.