Smart Skill: DTH
This Smart Skill will help users check the status of the requests they have raised
CHECK REQUEST STATUS API
Request: Unique request ID
{
"request_id": "REQID123"
}
Response: Response will be status of the request
{
"request_id": "REQID1234",
"request_name": "new connection",
"request_status": "in progress"
}
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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