Capabilities
- The IVA will be equipped to help the user with the status of the request placed
The IVA will first collect the request ID from the user
The IVA will then fetch the status associated with the request id via the CHECK REQUEST STATUS API
Pre-built Integrations
Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.
Available on channels
Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.
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