Smart Skill: DTH

Send Invoice

This Smart Skill will share the invoice details with the user on the registered email address

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be trained to help users view their previous bills.
The IVA will first verify the user.
The user will enter the month and year for which the invoice is needed.
The IVA will fetch the details of the invoice via the GET INVOICE API.
The IVA can also email the invoice via the SEND INVOICE API.

APIs Needed

GET INVOICE API

Request: Unique user id, month and year

{ 
"user_id": "USRID123", 
"month": "April", 
"year": "2020" 
}

Response: ID if user to check available Slots for


                                 { 
"invoice_no": "12344", 
"invoice_amount": "", 
"due_date": "", 
"bill_status": "overdue" 
}

SEND INVOICE API

Request: Invoice Number

{ 
"invoice_no": "12344" 
}

Response: Response will be a message stating email has been sent to the users register email address


                                 { 
"response_message": "Email has been sent to your registered email address", 
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.