Smart Skill: DTH

Resume Connection

The Smart Skill will help users to enable services to the set-top box they previously suspended

Get a Demo

Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The user can raise a request to resume a suspended connection.

After verifying the user, the IVA will present the list of suspended -up boxes available in the account via the GET ACCOUNT DETAILS API.

The user can then select a set-top box they wish to resume the connection to.

The IVA will then process the activation request via the ACTIVATE SET-TOP API

APIs Needed

Get Available Slots API

Request

ID if user to check available Slots for

{ 
"user_id": "USRID123" 
}

Response

The response will be users suspended set-top box details


                                 { 
"user_id": "USRID123", 
"set-top": [ 
{ 
"set-top_id": "1",
"set-top_status": "Deactivated"
} 
] 
}

ACTIVATE SET-TOP API

Request

User id and set-top box ID

{ 
"user_id": "USRID123", 
"set-top_id": "1" 
}

Response

Response will be status of the set-top box


                                 { 
"set-top_status": "Activated" 
}

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.