Smart Skill: DTH

Resume Connection


The Smart Skill will help users to enable services to the set-top box they previously suspended
resume-connection-flow

Capabilities


The user can raise a request to resume a suspended connection.

After verifying the user, the IVA will present the list of suspended -up boxes available in the account via the GET ACCOUNT DETAILS API.

The user can then select a set-top box they wish to resume the connection to.

The IVA will then process the activation request via the ACTIVATE SET-TOP API

APIs Needed

Get Available Slots API

Request

ID if user to check available Slots for

{
"user_id": "USRID123"
}

Response

The response will be users suspended set-top box details

{
"user_id": "USRID123",
"set-top": [
{
"set-top_id": "1",
"set-top_status": "Deactivated"
}
]
}

ACTIVATE SET-TOP API

Request

User id and set-top box ID

{
"user_id": "USRID123",
"set-top_id": "1"
}

Response

Response will be status of the set-top box

{
"set-top_status": "Activated"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.