Smart Skill: DTH

Relocation Request

This Smart Skill will help the users update their physical address within their account details

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to handle relocation requests
The IVA will first verify the user’s account
The IVA will then collect the relocation address
The IVA will update the same via the RELOCATE ADDRESS API

APIs Needed

RELOCATE ADDRESS API

Request: User ID and the relocation to be updated

{ 
"user_id": "USRID123", 
"relocate_address": "abc" 
}

Response: Confirmation of updating of User Details


                                 Success 
{ 
"status":"success" 
} 
 Error 
{ 
"status":"error", 
"error_reason":"abced" 
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.