Smart Skill: DTH

Relocation Request

This Smart Skill will help the users update their physical address within their account details

relocation-request-flow

Capabilities


  • The IVA will be equipped to handle relocation requests
  • The IVA will first verify the user’s account
  • The IVA will then collect the relocation address
  • The IVA will update the same via the RELOCATE ADDRESS API

APIs Needed

RELOCATE ADDRESS API

Request: User ID and the relocation to be updated

{
"user_id": "USRID123",
"relocate_address": "abc"
}
Response: Confirmation of updating of User Details
Success
{
"status":"success"
}
Error
{
"status":"error",
"error_reason":"abced"
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.