Smart Skill: DTH

Relocation Request

This Smart Skill will help the users update their physical address within their account details



  • The IVA will be equipped to handle relocation requests
  • The IVA will first verify the user’s account
  • The IVA will then collect the relocation address
  • The IVA will update the same via the RELOCATE ADDRESS API

APIs Needed


Request: User ID and the relocation to be updated

"user_id": "USRID123",
"relocate_address": "abc"
Response: Confirmation of updating of User Details
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

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Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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