Smart Skill: DTH

Payment Failure

The Smart Skill will update the user with failed payments

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to handle payment failure
The IVA will first verify the user account
The IVA will then fetch failed payment via FAILED PAYMENT API
The user will have the option of re-doing the payment.

APIs Needed

FAILED PAYMENT API

Request: Unique user account ID

{
 "user_id": "USRID123"
}

Response: Response will be the list of failed payment with the reason


                                 {
  "payments": [
    {
      "payment_id": "PAYID123",
      "payment_status": "payment_failed",
      "payment_failure_reason": "Insufficient balance"
    },
    {
      "payment_id": "PAYID678",
      "payment_status": "payment_failed",
      "payment_failure_reason": "Incorrect PIN"
    }
  ]
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.