Smart Skill: DTH

Payment Failure


The Smart Skill will update the user with failed payments

 

 

payment-failure

Capabilities

  • The IVA will be equipped to handle payment failure
  • The IVA will first verify the user account
  • The IVA will then fetch failed payment via FAILED PAYMENT API
  • The user will have the option of re-doing the payment.

APIs Needed

FAILED PAYMENT API

Request: Unique user account ID 

{
"user_id": "USRID123"
}
Response:  Response will be the list of failed payment with the reason
{
"payments": [
{
"payment_id": "PAYID123",
"payment_status": "payment_failed",
"payment_failure_reason": "Insufficient balance"
},
{
"payment_id": "PAYID678",
"payment_status": "payment_failed",
"payment_failure_reason": "Incorrect PIN"
}
]
}
Pre-Built Integrations

Pre-built Integrations 

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Omni channel platform

Available on channels 

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.