Smart Skill: DTH

Modify my Pack

This Smart Skill will help the user make changes to their current DTH plan

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Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped to help users with modifying their plan details
The IVA will first verify the user’s account
The IVA will then recommend appropriate plans via the GET RECOMMENDATIONS API
Once the user makes a choice the IVA will then process the request via the MODIFY PLAN API

APIs Needed

GET RECOMMENDATIONS API

Request

unique user account ID

{ 
"user_id": "USRID123" 
}

Response

Response will contain the list of recommended plans for the user


                                 { 
"user_id": "USRID123", 
"data_plans": [ 
{ 
"plan_id": "PID123", 
"plan_name": "abc", 
"plan_amount": "" 
} 
] 
}

MODIFY PLAN API

Request

User ID and plan ID

{ 
"user_id": "USRID123", 
"plan_id": "PID123" 
}

Response

Response will be the chosen plan status


                                 "{ 
  ""plan_id"": ""PID123"", 
  ""plan_status"": ""Activated"" 
}"

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.