How JioMart Handles 40% of Customer Support on WhatsApp

Date & Time: 29th October 2020, 4:00 - 5:00 pm IST.

With JioMart’s vision to transform the way India shops, it aims to connect local kirana shops with consumers through their application.

The scale of JioMart requires a robust and powerful Customer Support solution. Haptik partnered with JioMart to build a WhatsApp chatbot that allows customers to shop from nearly three crore small Indian kirana shops.

In this webinar, Pooja Modi, Corporate Strategy & Business Head, Jio and Nameer Khan, Client Solutions Lead, Haptik will walk you through:

  • JioMart - a landmark project to transform the unorganized retail sector
  • Handling JioMart’s complex Customer Support queries with Haptik’s IVA technology
  • How JioMart enhanced CX with Haptik
  • Key insights on how JioMart increased daily sessions by 7% 
  • Tips & tricks on how to get started and have a successful implementation

Haptik’s Whatsapp IVA has successfully assisted JioMart’s vision to boost the growth of hyperlocal retail shops in more than 200 cities in India. The WhatsApp - Jio partnership will indeed be a monumental story in India’s retail history.

All the customer obsessed leaders, tune in for this webinar as the two speakers break down how WhatsApp is helping JioMart digitally empower the Retail and FMCG industry. 

We have limited seats reserved for CXOs, VPs, Directors and Department Heads from the Retail, E-Commerce and FMCG industry. Please register and we will get back to you with a confirmation based on availability.

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