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Thank you for your interest in AI Agents: Future of Enterprise Automation Webinar

We are thrilled to announce that we have reached maximum capacity for this event and registration is now closed.

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[On-Demand] Introduction to Insights Agent

Expert: Nameer Khan, Director of GenAI projects at Haptik


Jio Haptik has developed a GenAI-powered Insights Agent to enable contact centers to audit 100% of customer interactions and glean actionable insights. Join our LIVE product webinar for an exclusive walkthrough of the innovative capabilities and use cases of Insights Agent.

In this session, we’ll cover:

  • Why call auditing isn't working: Discover why the current way of auditing customer interactions is ineffective, leading to high agent churn, missed insights, and more inefficiencies.
  • GenAI call auditing: Uncover how GenAI transforms the call auditing process, ensuring each customer interaction is monitored for insights and performance improvements, significantly reducing agent churn and boosting customer satisfaction.
  • Popular use cases: Explore the various use cases powered by Insights Agent, from visual-rich sentiment analysis and query resolution to detailed feedback on agent performance, SOP adherence, and more.

    • Who should attend: Contact center team leads, leaders of customer support, customer experience, and digital transformation.

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